Booking Confirmation

Once you request services(via text, e-mail, or phone call), I will confirm the booking, discuss specific instructions, and send you a confirmation/invoice via e-mail or text.

Services are NOT BOOKED until you get a confirmation/invoice from me.

For the safety of your pets, I ask that you please refrain from leaving your pets alone and unattended until services have been accepted, booked, and confirmed by me.

Cancellation Policy

If you need to cancel a scheduled service period or visit, please provide enough advance notice so as to avoid a cancellation fee. For ALL pet sitting services, I require at least ONE FULL WEEK(5 business days) advance notice.

Please note that I am a sole owner/operator and do the scheduling/bookkeeping weekly.

To cancel a visit or service period, please contact me via:

TEXT to: 413-446-8099 (PREFERRED)

E-MAIL to: Cancel@icloud.com

PHONE CALL to: 413-446-8099

I will acknowledge your confirmation as soon as I receive it. Please allow 24-48 hours if submitted on the weekend.

If your cancellation falls within the recommended time frame of 5 business days, there will be no fee. If you do not allow sufficient advance notice, then a fee will be added to your account and must be paid upon receipt before any future scheduling will be accepted.

In the event of an emergency, please inform me as soon as possible. Exceptions will be made for true emergencies(NOT for repeated "emergencies"), but not for inconvenience or last-minute changes in plans.

THERE WILL BE NO REFUNDS FOR ANY LAST-MINUTE(LESS THAN 5 BUSINESS DAYS) CHANGES IN PLANS, EARLY RETURNS, ETC.

Changes To A Requested Service Period

If you should need to make any changes to a scheduled service period, please contact me as soon as possible.

I can almost always add visits, if needed. I will always do my best to accommodate your request. Additional visits will be scheduled and billed the same as the original request. Additionally, an updated confirmation/invoice will be sent.

Payment Terms

Payment for scheduled services is due no later than the FIRST SCHEDULED VISIT for each scheduled service period.

For clients who wish to book regular weekly or monthly visits, you will be billed at the beginning of each scheduled service period.

NOTE: My work week starts on Sunday and ends on Saturday. All regular scheduling and invoicing is done over the weekend.

At this point, I am only accepting CASH payments. If and when it becomes feasible for me to accept any other forms(checks, debit/credit cards, electronic transfers of funds, etc.) of payment, I will notify clients and update this page.

Pet Care Responsibilities

I will provide pet care services in your home. I will ensure that your pets are fed, watered, medicated, and given attention according to your instructions and their needs.

It is up to you to keep your customized care plans up-to-date. I recommend that you review and provide written changes regularly and as needed. Additional forms will always be available on this website and can be downloaded and submitted to me at any time.

Please remember that I use your care plan when providing pet care services. If there should be changes that are not documented, then I cannot be held responsible.

By scheduling services, you accept responsibility for updating and informing me of any changes to the care plan as they arise.

Liability Disclaimer

While I will always take the utmost care of your pets, I am not liable for any unforeseen circumstances that may occur during my visits and/or between visits.

This includes, but is not limited to, anything that may occur if there should be others that have access to your home immediately before/after and during any scheduled visit or service period.

For safety reasons, I ask that you inform me in advance of any people that have permission to be at or in the home during a scheduled service period. For the same reasons, I ask that you please inform me of all vehicles that are allowed on your property.

If I should arrive at your home to find unauthorized vehicles or people at the residence, I will deem it unsafe to proceed with the visit. If it appears to be safe for me, but I am uncertain, I may try to contact you first. If it appears to be suspicious, then I may contact local law enforcement directly and let them deal with the situation at hand.

You will be billed for any trips that I make to your home regardless of whether or not I enter the home and provide pet care services. I will resume scheduled services once it is safe for me to do so.

Privacy Policy

Your privacy is important to mel. I will respect your privacy at all times and will never share your personal information with any third parties without your consent.

Please review my Privacy Policy for specific details regarding how your data will be collected and used as well as how I will protect your personal information.

Feedback and Concerns

I always welcome feedback from my clients and will address any concerns promptly to ensure your satisfaction.

As a courtesy, I ask that you please refrain from posting and discussing any problems or dissatisfaction on social media platforms without first discussing with me. I will do the same for you.

Any disrespect or negative comments will be addressed accordingly.

I strive to keep all business relationships CONFIDENTIAL and RESPECTFUL. I ask that you do the same.

Terms of Use

Terms And Conditions

1. Terms

By accessing the website at https://katscatcare.com, you are agreeing to be bound by these terms of service, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this website are protected by applicable copyright and trademark law.

2. Use License

Permission is granted to temporarily download one copy of the materials (information and forms) on Kat's Cat Care website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:

• ​modify or copy the materials; 
• ​use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
• ​attempt to decompile or reverse engineer any of the information on this site;
• ​remove any copyright or other proprietary notations from the materials; or
• ​transfer the materials to another person or "mirror" the materials on any other server. 

This license shall automatically terminate if you violate any of these restrictions and may be terminated by Kat's Cat Care at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

3. Disclaimer

The materials on the Kat's Cat Care website are provided on an 'as is' basis. Kat's Cat Care makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.

   Further, Kat's Cat Care does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its website or otherwise relating to such materials or on any sites linked to this site.

4. Limitations

   In no event shall Kat's Cat Care or its affiliates, suppliers, or employees be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption, etc.) arising out of the use or inability to use the materials on Kat's Cat Care website, even if Kat's Cat Care or a Kat's Cat Care authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

5. Accuracy of materials

The materials appearing on Kat's Cat Care website could include technical, typographical, or photographic errors. Kat's Cat Care does not warrant that any of the materials on its website are accurate, complete or current. Kat's Cat Care may make changes to the materials contained on its website at any time without notice. However, Kat's Cat Care does not make any commitment to update the materials.

6. Links

Kat's Cat Care has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Kat's Cat Care or that of the site. Use of any such linked website is at the user's own risk.

7. Modifications

Kat's Cat Care may revise these terms of service for its website at any time without notice. By using this website you are agreeing to be bound by the then current version of these terms of service.

8. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of USA and you irrevocably submit to the exclusive jurisdiction of the courts in that State or location.

Kat's Cat Care Refund Policy

Kat's Cat Care wants you to be satisfied with the service and products that I provide.

If you have any questions or problems, please let me know by contacting me directly.

In the event that you decide that the service provided was not to your satisfaction, please contact me as soon as possible. I will review it and attempt to help correct the issue and find a mutually satisfactory resolution. If I cannot help solve the issue, I will decide whether or not a refund, partial refund, or no refund is possible.

Please remember that this is a service-oriented business and as such, payment for agreed services is expected no later than the time that services are rendered. Any incidents or dissatisfaction must be addressed as soon as possible.

To be considered for a refund, you must submit your request within a week(5 busines days) following the end of your service period. All refunds are discretionary*.

No refunds will be provided more than 5 business days following the last service date.

*Note: As mentioned above, all refunds are discretionary.

Acceptance of Terms

By accessing this website and/or requesting services, you agree to be bound by these Terms of Use and any additional terms and conditions incorporated by reference herein.

If you do not agree to these Terms of Use, please refrain from using this website.

Description of Services

Kat's Cat Care provides pet care services that are done in your home. These Services allow your pets to remain in the safety and comfort of their home while the utmost care is taken to provide essential pet care responsibilities for their health and wellbeing.

Pet parents are able to use this website to gather information regarding my Services and may download forms, contact me, and keep up-to-date on the latest pet care Services provided.

Copying or using any portion of this site, the forms provided within, or information without my express written consent is STRICTLY PROHIBITED. All content is fully copyrighted by Kat's Cat Care.

User Eligibility

You must be at least 18 years old to access or use this site and request Services. By accessing or using this site and Services, you represent and warrant that you are 18 years of age or older and have the legal capacity to enter into these Terms of Use.

Content and Liability

Content: Any content shared within this site is for your information only and is NOT intended to replace the advice of your pet care professionals. Kat's Cat Care always recommends that you seek the recommendations of your veterinarian or other qualified pet care professional before implementing any changes to your pet care routine.

Kat's Cat Care may share stories, pictures, and content that it deems appropriate to share with clients and potential clients. Any content that is not the sole property of Kat's Cat Care will be clearly identified as such.

Kat's Cat Care always promotes responsible pet ownership and will always support the same. The safety, comfort, health, and wellbeing of your pets is what matters most to us.

Disclaimer: Kat's Cat Care does not guarantee the accuracy, reliability, or completeness of the information contained within this website. You acknowledge and agree that the use of this site is at your own risk.

Termination

Kat's Cat Care may, in its sole discretion, terminate or suspend your access to this website and their Services at any time without prior notice. Upon termination, your right to use this site and Services will cease.

Modifications to the Services and Terms of Use

Kat's Cat Care reserves the right to modify or discontinue this website, its Services or any part thereof at any time.

Effective Date: April 15, 2025